Customer Challenges

• Institute a vehicle that would detail the perfect Loan Closing
• Inform audience on ways to avoid paperwork errors and still WOW! Customers
• Invent an unforgettable learning tool to aid employees in retaining information

MCS Solution

• Design an interactive DVD which allows students to view and review at their own pace.
• Increase retention with magical mini expert to entertain and guide employees.
  

Results

• Paperwork errors that cost company money and impact customer service levels were reduced 35%
• Creative approach is part of the training folklore
• DVD was re-branded to TD Bank (after merger) because it was so effective

Satisfied Client - Commerce and TD Bank - LC and the WOW Close